Tuesday, October 14, 2008

Why I Love Universal Studios Florida

Jacob wanted to go to Universal's Halloween Horror Nights on Friday night with his best friend Alyssa, whose mom was taking them down there (an hour away). I said ok, fine, and paid $50 for him to go with her. We did the ticket on-line and they had a note that the person who paid for it may have to show id and credit card. Both his and my name were on the ticket. Well, shoot.

I sent Universal and e-mail asking if I *had* to be there. The very next morning, someone at Universal called me back. What? Customer Service? Awesome! I was shocked that they actually returned my e-mail with a call from a live person. He said no, I did not have to be there. That was just in case someone tried to print the on-line ticket twice and use it twice. The second scan would throw up red flags and then you have to prove who you are and why the ticket was scanned already.

Alyssa's mom takes them down there. They have a good time. I go to sleep and wake up at 2:15 a.m. because Jake's not home yet. I call Jake's phone. It ring and rings. I leave a message. I try again. Leave a message. I look at my cell and see a missed call from a phone I don't recognize at 1:30 a.m. I call and it's Alyssa's mom telling me she's driving Jake home (I was going to go get him at Alyssa's house).

Jake gets home, and I ask why he didn't call me. First words out of his mouth "Don't get mad." That won't end well.

He lost his new $179 cell phone on a ride. A phone he had had less than a month, because his last one died in the rain.

I go ballistic. He did file a claim and got a Lost and Found Claim Number from Universal.

Saturday, I call the number on the claim form and get an answering machine. I leave a message. They call while I am in the shower and David takes the call.

They have the phone! David goes down to Universal (an hour one-way) to go get it for Jake.

And that is why I love Universal Studios Florida.


Kellis said...

WOW! That is FANTASTIC customer service. I'm impressed.

Big Sis said...

Que Suerte!