How are you liking it? I need comments, concerns, positives and negatives. We're thinking of switching from Blockbuster dot com to Netflix. And here's why.
Blockbuster is around $22 or so a month for 3 movies in the mail. More than Netflix, BUT there was an added bonus. If you took the sleeves to Blockbuster rather than mailing them, they would scan them in and you would get a free rental AND they mailed you the next movie. You could do this up to 5 times a month. So while your mailed movie is on its way, you get a free one at the store. Sweet.
Yesterday, we went to return two in-sleeve-from-the-net movies at the local store. When we swapped them with in-store movies, the manager asked if I had heard their new policy. No, what is it? You can swap the mail movies at the store, BUT Blockbuster dot com will NOT mail you new movies until the in-store rentals are back. There is no incentive now to pay the $20-something dollars a month.
Why would I waste my gas to go to the store if I am not getting the free movies? For that, I'm just going to mail them back. And if I am mailing, why would I pay more than Netflix for the same thing?
I went on-line to BB dot com and told them just that, using their "contact us" link.
We are very disappointed to learn about the new store-exchange policy, wherein movies from Blockbuster.com will not be mailed to us until we return in-store rented movies that we received when swapping out Blockbuster.com sleeves at the store.
The old policy of receiving some free in-store rentals, while getting new movies mailed from Blockbuster.com when turning in the sleeves at the store was a great incentive to not switch to Netflix, which is cheaper than your service. With that
incentive gone, we, and I am sure many other of your customers, will be looking
to other, less expensive options.
Kaaren & David M.
When I hit send, it gave me a "wait!" message. One of these "Before we submit your message, if you're writing about this (lists a few things, including their new policy) send an e-mail instead to firstname.lastname@example.org"
I did both. I hit send on-line AND sent a regular e-mail from our regular e-mail address to that e-mail address, per their request.
Today, we receive a reply to on e-mail:
We appreciate you taking the time to write us with your feedback and suggestions. Your comments are taken very seriously and we welcome them as a valuable tool needed to improve the quality of our service. We will make sure to compile your feedback with others, and provide it to our Executive Management team.
Please know that this mailbox is for inbound email only, and we are not able to respond to feedback directed here.
It's this level of stupidity that kills me.So, Netflix. Tell me all about it. Please. Comment now.